Frequently Asked Questions

Find out everything you want to know. Have more questions? Get in touch!



What is Retruster?
Retruster is an add-on to your email service, that constantly guards against phishing attacks using the most advanced tools. It warns of incoming attacks, gives specific information, and presents information in a user-friendly and accessible way everyone can relate to.
Who should be using Retruster?
You. Whether you’re a doctor, lawyer, IT Manager or CTO, whether you’re CEO of a multi-billion dollar company or just getting your dream started, you need to protect yourself from phishing right now. As our world becomes more connected, we are more vulnerable than ever. Retruster protection can literally save your company or your career.
How do I learn more about using Retruster?
Retruster is really intuitive to use. When you’ve added it to your email, you’ll see the Retruster icon. Just click it to see details, and you’ll receive alerts when the system detects anything suspicious. When you sign up, you’ll get an even fuller, step-by-step explanation.
How does it actually work?
Retruster assesses incoming emails for signs of fraud, phishing, or anything else that is out of the ordinary, alerting you immediately. The system performs hundreds of checks in a split second, and all of this without influencing the speed of your system or your emails.
Do I need to download anything?
Nope! No downloads necessary. It all lives in the cloud, so you just add it to your email with a click, and you’re ready to rock.
Is it true it doesn’t affect performance of my servers and emails?
Yip. The system is completely separate to your email system, so emails and speeds aren’t affected at all.
What about my other anti-virus and anti-spam products?
Retruster “plays nice” with all anti-virus and anti-spam products. We recommend a multi-layered approach, where Retruster is your last line of defense against phishing attempts.
What is Retruster’s approach to data privacy?
Your privacy is of the utmost importance to Retruster. We use the latest tools and standards to protect you and your privacy.

Using Retruster

Can I really cancel anytime?
Yes, really. We’re so sure you will love the reassurance of Retruster, that we promise that you can cancel anytime if you’re not happy. Email us, and we’ll cancel within 1 business day.
Is there a trial period?
Of course. Try it out (installing and uninstalling happen in a matter of minutes with no effect on your company's emails) to see for yourself how important it is for your organization.
What do other people say about Retruster?
While we keep our client list confidential (except in cases where we ask permission), we'd be happy to put you in touch with one of our thousands of protected users who would be delighted to recommend the platfrom.
How long does it take to install?
About 30 seconds, depending on how fast you can click. We'll send instructions and walk you through the process if you'd like. That’s it, you’re protected.
Do I need to change any settings?
Nope. No changing of settings, MX records, or anything else. Your protection is seamless.
Other questions?
We're always available, just drop us a message here.