Faq

General


What is Retruster?
Retruster is an add-on to your email service, that constantly guards against phishing attacks using the most advanced tools. It warns of incoming attacks, gives specific information, and presents information in a user-friendly and accessible way everyone can relate to.
Who should be using Retruster?
You. Whether you’re a doctor, lawyer, or graphic designer, whether you’re CEO of a multi-billion dollar company or just getting your dream started, you need to protect yourself from phishing right now. As our world becomes more connected, we are more vulnerable than ever. A small monthly amount (under $4 per user) can literally save your company or your career.
How do I learn more about using Retruster?
Retruster is really intuitive to use. When you’ve added it to your email, you’ll see the Retruster icon. Just click it to see details, and you’ll receive alerts when the system detects anything suspicious. When you sign up, you’ll get an even fuller, step-by-step explanation.
How does it actually work?
Retruster assesses incoming emails for signs of fraud, phishing, or anything else that is out of the ordinary, alerting you immediately. The system performs hundreds of checks in a split second, and all of this without influencing the speed of your system or your emails.
Do I need to download anything?
Nope! No downloads necessary. It all lives in the cloud, so you just add it to your email with a click, and you’re ready to rock.
Is it true it doesn’t affect performance of my servers and emails?
Yip. The system is completely separate to your email system, so emails and speeds aren’t affected at all.
What about my other anti-virus and anti-spam products?
Retruster “plays nice” with all anti-virus and anti-spam products. We recommend a multi-layered approach, where Retruster is your last line of defense against phishing attempts.
What is Retruster’s approach to data privacy?
Your privacy is of the utmost importance to Retruster. We use the latest tools and standards to protect you and your privacy.
Faq

Payment


Can I really cancel anytime?
Yes, really. We’re so sure you will love the reassurance of Retruster, that we promise that you can cancel anytime if you’re not happy. Email us, and we’ll cancel within 1 business day.
How do I pay?
We want to make it as easy as possible for you. You can pay via Microsoft 365 so you don’t have to worry about extra invoices and paperwork. If this doesn’t work for you, let us know and we’ll charge your credit card, set up ACH or accept payment via PayPal.
How do I know how many users I have?
Again, this is kept as simple as possible. However many users use the system (i.e. have Retruster available to them) is the number of users you’ll be billed for. We want no surprises; you can see a live dashboard of the number of users on the system, or contact us for any queries
How long does it take from payment to install?
About 30 seconds, depending on how fast you can click. You just click a package (personal, business, enterprise), and download via Microsoft’s website. That’s it, you’re protected.
Do I need an IT professional to help me install?
Nope. Just hit “Get it now”, and you’re on your way.
Other questions?
We're always available, just send us a message via our contact page.

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